Regulation & Investigation

List of government bodies which oversee utilities and public bodies and also investigate complaints.

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Selected sites from UK Directory

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  1. Adjudicator's Office

    Profiles the role of the Adjudicator, who handles complaints about the Inland Revenue, Customs and Excise, and Valuation Office.
    www.adjudicatorsoffice.gov.uk

    Profiles the role of the Adjudicator, who handles complaints about the Inland Revenue, Customs and Excise, and Valuation Office.

  2. Benefit Fraud Inspectorate

    Established in 1997 in order to try to reduce the risk and potential for benefit fraud. Find archived reports.
    www.bfi.dss.gov.uk

    Established in 1997 in order to try to reduce the risk and potential for benefit fraud. Find archived reports.

  3. British & Irish Ombudsman Association

    Directory of Ombudsmen throughout the UK and Ireland. Find a variety of info covering responsibilities, costs, informal resolution and remedies.
    www.bioa.org.uk

    Directory of Ombudsmen throughout the UK and Ireland. Find a variety of info covering responsibilities, costs, informal resolution and remedies.

  4. Cabinet Office Quango Web Site

    Search by government department or alphabetically to find non-departmental public bodies. Includes links where available.
    www.cabinet-office.gov.uk

    Search by government department or alphabetically to find non-departmental public bodies. Includes links where available.

  5. Civil Aviation Authority

    Provides safety and economic regulation, and air traffic services to the UK aviation. Find detailed information on each of these roles.
    www.caa.co.uk

    Provides safety and economic regulation, and air traffic services to the UK aviation. Find detailed information on each of these roles.

  6. Driver and Vehicle Licensing Agency

    Plenty of valuable advice for drivers on licensing, vehicle excise duty, registration, imports and exports, endorsements and disqualifications.
    www.dvla.gov.uk

    Plenty of valuable advice for drivers on licensing, vehicle excise duty, registration, imports and exports, endorsements and disqualifications.

  7. DTI - Regulatory Guidance

    Outlines the regulatory responsibilities of the Department for Trade and Industry, which encompasses consumer safety, competition and employment.
    www.dti.gov.uk

    Outlines the regulatory responsibilities of the Department for Trade and Industry, which encompasses consumer safety, competition and employment.

  8. ENTRUST

    Environmental Trust Scheme Regulatory Body is a nonprofit organization that administers the Landfill Tax Credit Scheme. Find stats and reports.
    www.entrust.org.uk

    Environmental Trust Scheme Regulatory Body is a nonprofit organization that administers the Landfill Tax Credit Scheme. Find stats and reports.

  9. Financial Ombudsman Service

    Independent body seeks to resolve disputes that arise between consumers and financial service providers. Scan FAQs for details.
    www.financial-ombudsman.org.uk

    Independent body seeks to resolve disputes that arise between consumers and financial service providers. Scan FAQs for details.

  10. Funeral Ombudsman Scheme

    Impartial body investigates complaints made against companies related to the funeral industry. Obtain guidelines on making a complaint.
    www.funeralombudsman.org.uk

    Impartial body investigates complaints made against companies related to the funeral industry. Obtain guidelines on making a complaint.

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